Frequently asked questions

WHERE CAN I FIND YOUR CURRENT AVAILABILITY?


If you head over to our "Prices & Availability" page, you will be able to see our live and up to date availability. This calendar is linked to our booking system, so is always up to date and shows our best prices.




ARE YOU DOG FRIENDLY?


YES! Well, we prefer Dog Welcoming! We love dogs and allow ANY breed and or size in ANY ROOM of our cottages. Our only ask is that they are not to be left alone in the cottages - But don't worry, we can recommend our local dog sitters who can help, if you want to go out. Please see our Dogs Rule page for all our information on staying with your dog.




WHAT TIME CAN I ARRIVE?


Our normal Check in time is from 4pm and our departure time is by 10am. It is sometimes possible to arrive earlier or leave later, particularly when there is nobody in or out on the same day. We will always do our best to get the cottages ready as early as possible, but unfortunately this is not something we can guarantee, and we will only be able to let you know once the cottage is ready for your arrival.




CAN I ORGANISE A GROCERY DELIVERY?


Of course, you can! Please use our address and the cottage name in your delivery details. We would request that you order your shopping to be delivered for after your arrival. Delivery companies do request that you are there to receive your shopping in case of any age restricted items.




HOW MANY DOGS CAN WE BRING?


In our Oak Cottage, Lighthouse Cottage and Church Fields Cottage we allow up to 4 dogs and The Forge allows up to 2 dogs. We feel that this is the ideal maximum number of dogs in each cottage based on the properties size. Please see our Dogs Rule page for all our information on staying with your dog.




DO I HAVE TO PAY FOR MY DOGS?


Nope...no...definately not...no way! Dogs stay COMPLETELY FREE and best of all? They get their own doggy welcome pack too! Please see our Dogs Rule page for all our information on staying with your dog.




DO YOU HAVE ENCLOSED PARKING?


All our cottages are set back off the road via a long driveway which leads to our dedicated parking area for all of our cottages. Please note that our driveway and parking area is made up of gravel stones and has sufficient bollard lighting. Please note we kindly request that dogs are kept on the lead in the car park.




WHICH COTTAGE IS BEST FOR CHILDREN/FAMILIES?


Having two young children ourselves, we know the difference between a cottage and a family friendly cottage. Oak Cottage is ideal for a family of 4, with a double and twin room and a family bathroom with an over the bath shower (bathmat provided). There is also plenty of DVDs, books (including children's), a windbreaker and a few toys in this cottage. Church Fields is also great for families, with a King size bedroom with an en-suite shower room, a double bedroom and then a single bedroom with an additional trundle bed (small single) and a family bathroom with an over the bath shower (bathmat provided). There is also plenty of DVDs, books (including children's), a windbreaker and a few toys in this cottage. Lighthouse is suited more for older families as there is no bath, however it is still family friendly. It has a double and twin room, both with en-suite shower rooms. The Forge is our only cottage that is NOT family friendly, due to it having stairs (no gate available), a log burner and being a 1-bedroom cottage.




DO YOU OFFER SHORT BREAKS?


Our usual stays are 7 nights; however, we can offer short breaks for 3 nights (Friday to Monday) or 4 nights (Monday to Friday). These are available from the end of September to the end of March and does not include school holidays. We are a young family and as I am sure you can understand, we have made the decision to spend this valuable time together.




BOOKING MORE THAN ONE COTTAGE TOGETHER?


Thinking of a much-needed family get together? We would be delighted to host you! You are more than welcome to book more than one cottage with us. We are perfect for those family get togethers, whilst allowing everyone to still have their own space. You do NOT need to book the whole site, but we do ask that you book the cottages next to each other and we ask that you be considerate to the other guests holidaying with us. 2 Cottage bookings: Lighthouse Cottage & Church Fields Cottage Church Fields Cottage & Oak Cottage The Forge can be booked with ANY other cottage 3 Cottage bookings: If you would like to book 3 cottages, we kindly request that you book Lighthouse, Church Fields and Oak Cottage together. In addition to their own courtyards, they have a shared grassed area, so these are perfect for this. If you would like to book The Forge instead of one of these cottages, we politely request that you book the whole site. Unfortunately, we currently cannot offer any group booking discounts. Please note that none of the cottages are big enough to host a family dinner, the largest cottage seats 6 around the dining table.




RAW FOOD DIET AVAILABILITY AND STORAGE?


If you feed your dog raw there are several places in the area where you can get fresh and frozen supplies. Broadland Angling and Pet Supplies in Stalham High Street - a good selection of mince packs and chunks/free flow minces. Kisi, in Wroxham - minces and chunks, bones etc - a very good range. Worth a visit also for their lovely range of collars, leads and harnesses, treats and toys. Sams Pets in North Walsham town centre - raw mince frozen packs. Please see our freezer sizes below: The Forge - 40L Oak Cottage - 40L Lighthouse Cottage - 40L Church Fields Cottage - 63L




DO YOU HAVE AN EV CHARGER?


Unfortunately, our cottages do not have an EV Charging point. We do have an outdoor socket that can be used to charge your vehicle, all that we ask, is for you to cover the addtional electricity that you would be using. Please do let us know if you wish to use this service. We would please ask that you do not trail a cable out of the windows as it is not covered by our insurance. Local charging places can be found on Zap Map Tesco in Stalham is our closest charging points.