Covid-19 Virus

The Government have finally given us the go ahead to start welcoming guests back

from the 4th July and we are over the moon and cannot wait to be welcoming you

back to our cottages.

 

At Oak Tree Cottages, we have always carried out a full clean on each cottage, taking

care to make sure we go the extra mile. We like to make sure our guests feel as safe and

comfortable as possible when they book to stay at our cottages and COVID-19 has not changed this. The health and well-being of our guests is a top priority and due to this we have implemented a few new procedures to ensure that our cottages are fully sanitised and disinfected. We have also been lucky enough to source some great new cleaning products that will help us thoroughly disinfect our cottages.

Due to this we will need a little extra changeover time, so please do respect our new arrival and departure times, which will be sent to you the week before your arrival to give us the chance to do all we need fully disinfect the cottage. If you do arrive early and we are still working, then please do respect our safety by staying out of the property until we have finished.

On our arrival emails, we will be asking if you would still like our normal welcome pack, would prefer to bring your own bed linen/pillows and any other preferences you may have. Please do respond to this. We completely understand that we have an obligation to keep everyone safe with our cleaning procedures, but we would also like for you to enjoy your holiday and will try to make it as "normal" as possible.

On your arrival to our cottages, our gates will remain closed, there will be a hand sanitiser station for you to use before and after opening the gate. There will also be an additional sanitation station by our communal field for use on entry and exit. In addition to this we will regularly wipe down the gate handles and doggy shower. In your cottages we will provide you with a bottle of antibacterial gel to use during your stay, although you may choose to bring your own. We will also provide a bottle of Dettol for you to use during your stay.

We will not be able to offer our grocery putting away service during changeover or take parcels for the time being so please only book deliveries for when you are going to be at the property.

We have taken part in the Visit England accreditation scheme to make sure we are ready to welcome you in response to COVID-19. Click HERE to see a copy of our certification. We have also taken part in the AA accreditation scheme also. Our certificate can be viewed HERE.

FAQ's

What happens if I develop Corona virus symptoms before I come, when I am on holiday or within 14 days of returning home?
Please see our Terms and Conditions here

Will I have to meet someone on arrival?

No - All our cottages have key safes. You will be emailed the code before your arrival. We will be disinfecting the door handles, keys, and key safes prior to your arrival.

What happens if something goes wrong in the property and we need a repair visit?
If this happens we will liaise with you to ensure that this is carried out while you are out of the

property and any touched areas wiped down afterwards. If you need to be there, we will

ensure that any third party visitors observe social distancing requirements.

Find us

Church Farm, Church Farm Road, East Ruston, NR12 9HJ

Call us to book

01692 773 259